Complaint Investigation Report

In regard to the allegation” Facility is operating out of ratio” It is alleged that facility operates out the specific ratio set by Regional Center. This home is vendored at a 1:2 ration (1-staff to 2-residents). During interview with Administrator, and staff four (4) out of six (6) stated that there are times facility works out of ratio. Administrator stated if staff calls out or is late there might be only two staff until coverage is found. S5 stated that it usually happens for a few hours. During record review of timesheets, it was discovered the following :01/30/2026 S1 and S3 were only two staff working from 4:00pm-4:53pm, from 4:53pm-8:03pm S6 and S3 only two staff working, and from 8:03pm-10:00pm S6 was only staff working. On 01/31/2026 from 1:53 pm -6:57pm S7 and S3 only two staff working. During a home visit on 01/23/2026 at 3:40 pm Regional Center staff observed five clients and one staff member present.

Based on record review and interviews conducted, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. Deficiencies are being cited according to California Code of Regulations, Title 22 and Health and Safety Code. An exit interview was conducted, and a copy of this report was provided.