Complaint Investigation Report

Regarding the allegation: Staff are billing resident in excess of the agreed rate. The Department received a complaint on 08/11/2023 regarding the facility charging a different amount from the agreed rate that was given to Individual #1 (I1). It was alleged that I1 was living at the facility for an agreed rate of $800; however, I1 was offered and accepted another room at the accessory dwelling unit (ADU) at the back of the facility for $1200. During the interview with the Administrator, it was revealed that I1 was never a resident at the facility but rather a tenant living at the ADU, an independent living facility located behind the facility. The Administrator denied the allegation of charging her current residents more than the agreed rate. Furthermore, interview conducted with I1 did not provide additional information to support the above allegation. The information obtained during the investigation did not include sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated at this time.

Exit interview conducted. A copy of the report was provided.