Complaint Investigation Report
197609942-12-8-2022-31-AS-MVAO-CM4T62-20221214132625
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY
CCLD Regional Office , 21731 VENTURA BLVD., STE. 250
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/06/2022 and conducted by Evaluator Angela Panushkina
COMPLAINT CONTROL NUMBER: 31-AS-20221206092454
Licensing Program Analyst (LPA) Angela Panushkina conducted an unannounced complaint visit to this facility to investigate the above allegation. LPA met with the Administrator and explained the reason for the visit.
Allegation: Staff mismanaged resident's medication. To investigate this allegation, from 2:00pm to 2:40pm, LPA conducted interviews and reviewed documents pertaining to the allegation. It was reported that on 11/19/22, C1 moved into a new facility around 1:00pm without receiving their six (6) morning medications as prescribed. Moreover, along with C1’s medications, the new facility received another consumer’s (C2’s) three (3) medications in error. During today’s visit, LPA confirmed and identified that the facility did not properly administer medications to clients. In addition, the Administrator Jessica Hernandez also admitted the medication error. This is an immediate health and safety risk to clients in care. Therefore, based on interviews and documents reviewed, the allegation “Staff mismanaged resident's medication” is SUBSTANTIATED.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction