Complaint Investigation Report

The investigation revealed the following: Regarding the allegation… Staff yelled shut your mouth at C1 while in care . LPA Spaeth interviewed residents C1 and C2 who stated a staff member has not yelled at them and they never witnessed a staff member yelling at another resident. The five staff members who were interviewed stated they have never yelled at a resident and have not witnessed another staff member yelling at a resident.

Regarding the allegation, Staff hit a resident in the face while in care . LPA Spaeth interviewed residents C1 and C2 who stated a staff member has never hit them in the face and stated they never witnessed a staff member hitting another resident in the face. The five staff members who were interviewed stated they have never hit a resident in the face and they have not witnessed another staff member hitting another resident in the face.

Regarding the allegation, Staff put soap in a resident’s mouth while in care. LPA Spaeth interviewed residents C1 and C2 who stated a staff member has never put soap in their mouth and stated they never witnessed a staff member putting soap in another resident’s mouth. The five staff members who were interviewed stated they have never put soap in a resident’s mouth and they have not witnessed another staff member putting soap in another resident’s mouth.

Based on LPA’s interviews conducted, the preponderance of evidence standard has not been met. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

An exit interview was conducted, and a copy of the report was given to the caregiver.