Complaint Investigation Report

Regarding the allegation: Staff did not respond to residents’ request for medical attention as necessary. It is alleged a client was experiencing side effects after taking a prescribed medication but a staff member did not assist the client. It is also alleged the other staff member ignored the client when the client was trying to explain their medical condition. During interviews with staff, S1-S3 denied the allegation. During interviews with residents, one out of four clients confirmed this occurred and one client confirmed this did not occur.

Regarding the allegation: Staff did not accord dignity to resident in care. It is alleged two staff members ignored a client when a client alleged they were experiencing a medical emergency after taking a medication. Also, it is alleged the resident fell but staff did not acknowledge the incident. During interviews with staff, S1-S3 denied the allegation. During interviews with residents, one out of four clients confirmed this occurred and one client confirmed this did not occur.

Based on interviews, there is insufficient evidence to verify the allegations. The allegations are hereby unsubstantiated.

Exit interview conducted and a copy of the report was given.