Complaint Investigation Report

This is an amended copy of the report previously issued on 10/03/2025 & supersedes reports previously issued. The findings for this complaint remain the same.

Regarding the allegation: Staff did not properly assist a client with their transportation needs. It is alleged a staff member dropped off a client at a doctor’s office but never came into the building to pick up the client. S1 confirmed they dropped off C1 at the doctor’s office but S1 was unable to find a parking space upon arrival. S1 stated they drove throughout the parking lot for approximately 50 minutes looking for a vacant spot. When S1 located a spot, S1 observed C1 coming to the van. S1 explained to C1 why they did not enter the building during C1’s appointment. S2-S4 confirmed the clients have not stated this incident occurred to them.

Based upon LPA’s interviews, the allegation is unsubstantiated .

Exit interview conducted and a copy of the report was given.