Complaint Investigation Report

Regarding the allegation: Staff do not ensure an adequate amount of food is available for clients' special dietary needs . It is alleged there was expired food in the refrigerator and there was not an adequate supply of food to meet a client’s dietary needs. Two staff members (S1-S2) confirmed expired food was thrown out. Four staff members (S1-S4) stated there were alternative food choices available for clients who need a special diet. One client (C1) stated the yogurt was expired but staff threw out the yogurt and C1 was provided alternative food choices to eat. Two clients (C2-C3) stated they have not observed expired food in the refrigerator. C3 confirmed they need a special diet and staff prepare food to meet C3’s dietary needs. During LPA’s 4/14/2025 visit, LPA observed there was no expired food in the refrigerator.

Regarding the allegation: Staff speaks inappropriately to client in care . It is alleged staff mocked a client and made fun of the client. C2-C3 stated they have never been made fun of by staff, nor have they observed staff doing so. S1-S4 denied this occurred.

Based upon LPA’s interviews and observations, the allegation is unsubstantiated .

Exit interview conducted and a copy of the report was given.