Complaint Investigation Report

Regarding the allegation, Staff made inappropriate comments towards client : It is being alleged a staff member made an inappropriate comment to a client and the client was upset. C1 stated this occurred. C2-C4 stated this did not occur. S1-S6 stated they have never made inappropriate comments to a client. The Licensee denied this has occurred.

Regarding the allegation, Staff yelled at a client : It is being alleged a staff member raised their voice and argued with a client. C1 stated this occurred. C2-C4 stated this did not occur. S1-S6 stated they have never yelled or raised their voice at a client. The Licensee denied this has occurred.

Regarding the allegation, Staff are mismanaging clients’ appointments: It’s being alleged a client missed their appointment due to a staff member’s neglect. C1-C4 stated this did not occur. S1-S6 and the Licensee denied the allegation.

Regarding the allegation, Staff did not safeguard clients personal belongings: It is being alleged a client’s food item was stored in the refrigerator and was stolen. C1 stated this occurred. C2-C4 stated this has not occurred. S1-S5 stated clients have not stated someone took their food out of the refrigerator. S6 stated a client did state this happened and S6 immediately replaced the food item for the client.

Based upon staff and client interviews, the above allegations are unsubstantiated .

Exit interview conducted and a copy of the report was given .