Complaint Investigation Report

Interview with resident #2 (R2) had no issues or concerns with cleanliness of the facility or receiving assistance when requesting staff to clean something in their room. LPA’s interview with R2 also revealed they have no issues or concerns with the cleanliness of the bathrooms. Furthermore, LPA’s interview with R1 revealed they do not have issues or concerns with staff cleaning their bedroom and they have an arrangement with staff about how and what they are allowed to clean in their room. LPA Rios, confirmed with staff that they are not allowed to dust R1’s TV and dresser area. LPA observed R1's room to be clean and maintained at the time of the visit. Based on the interviews and physical plant inspection the allegation is deemed Unsubstantiated at this time.