Complaint Investigation Report

· Resident is being denied food while in care. It is alleged C1 was being denied food by staff and staff was instructed to not prepare meals for C1. Three out of the three staff interviewed deny this allegation. According to staff, C1 had purchased their own mini refrigerator and kept some food items in that refrigerator. Staff deny receiving instruction to not prepare meals for C1 by Administrator or Licensee. Based on records review, LPA Ramirez discovered C1 has a history of making false allegations that someone is taking/eating her food and that C1 has food available but chooses not to look for items and make false allegations against staff. C1 was no longer a resident at the facility. LPA Ramirez attempted to interview C1 via phone but, C1 was not available at this time. C2 – C5 were not able to be interviewed due to cognitive abilities.

· Resident's requests for communication with staff are not responded to in a timely manner. It is alleged C1 has made multiple attempts to speak with Administrator Chapkhaneh and staff or Administrator Chapkhaneh respond. Three out of the three staff interviewed deny this allegation. LPA Ramirez attempted to interview C1 via phone but, C1 was not available at this time. C2 – C5 were not able to be interviewed due to cognitive abilities. According to Administrator Chapkhaneh, C1 would come and speak to her but C1 would become easily agitated and begin yelling. Based on records review, LPA Ramirez discovered staff notes dated 02-01-22 through 05-23-23, that documents Administrator Chapkhaneh and other staff communicating with C1 and staff documenting C1’s responses.