Complaint Investigation Report

Interview with S2 confirmed the allegation stating that S1 did pushed C1 against the wall. Based on information obtained the allegation deemed Substantiated at this time.

Allegation: Facility staff used client to assist with lifting another client

It was alleged that C1 assisted staff with lifting C2 during the night shift. It was revealed that there was only one staff is working during night shifts. On 06/18/24 CCL received an incident report reporting a fall. C2 fell on the floor S4 was unable to lift C2 off the floor and asked C1 for assistance. Interview with S2 confirmed the allegation and stated that they will schedule 2 staff at night shift and hire new staff to meet clients needs. Based on Special Incident Report and interviews the allegation deemed Substantiated at this time.

Allegation: Facility staff did not assist client with medical appointments as needed

It was alleged that facility staff asked C1 to reschedule medical appointments when appointments conflicted with C2's medical appointments or day program hours. Interview with S3 denied the allegation. However, it was revealed that C1 gets agitated and refuses to use another facility vehicle or transportation when C2 uses the facility van for medical appointments or day program. Thus, medical appointments were rescheduled due to the conflict . Based on information obtained the allegation deemed Substantiated at this time.

Exit interview conducted. Citations issued appeal of rights given and a copy of this report delivered.