Complaint Investigation Report

During the physical plant tour, LPA observed at least five (5) staff providing care and supervision to the clients at the facility. A review of C1's physician report and IPP documents states C1 is completely independent and does not need any assistance with personal care, bathing, grooming, walking, feeding and changing. Interviews with both the assistant administrator and staff, held between 11:00 AM to 11:40 AM do not corroborate the allegation. Interview held with two (2) of four (4) clients, made between 8:45 AM to 9:00 AM revealed no complaints or concerns with assistance, care, and supervision provided by facility staff. Clients receive all the assistance with ADLs from staff based on their own ability and denied having issues receiving assistance when they need it or ask for it. Previously, on 11.12.25 LPA reviewed C1's physician's report, IPP, and was witness to NLACRC meeting. Information received revealed that C1 has the full capacity for self-care and wants full independence with no physical touch from staff.

Based on interviews, observations, record review there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

No health and safety hazards noted during the visit.

Exit interview conducted. A copy of the report was issued.