Complaint Investigation Report

Interview with one (1) of four (4) clients revealed they had been left in the home alone with no other staff present. The client did not recall the date or the staff that left them in the home alone but believed the staff was female. Interview with three (3) of three (3) staff revealed they have not left clients unattended in the facility. However, two (2) of three (3) staff revealed that S1 left clients in the home alone on 03/20/24. Staff #2 (S2) revealed they arrived approximately five to ten minutes late to relieve S1 from the night shift. On arrival to the facility, S2 observed that S1 had already exited the facility and was in their vehicle before S2 was able to park and enter the facility. S2 also observed that no other staff was present in the facility and/or scheduled to work. Two (2) of three (3) staff also revealed that S1 no longer works at the facility.

Based on the information obtained, there is sufficient evidence to support the allegation. Therefore, the allegation is deemed substantiated at this time. A deficiency is cited on the corresponding LIC 9099-D page.

Exit Interview conducted. Appeal Rights explained. Copy of report given.