Complaint Investigation Report
residents. LPA Smith interview with five (5) of five (5) staff revealed they have not hit any residents and have not witnessed S1 or any staff hitting any residents. Three (3) staff revealed that S1 went to pick up a resident and R1 accompanied the staff. S1 was using Google maps to navigate to the location, however R1 wanted to provide directions. S1 attempted to explain to R1 they will only use Google maps for the correct route which was not well received by R1 due to their behavior of insisting to go the route they suggested. LPA Smith did not observe any cracks or dents in windshield or windows on the facility vehicle.
Based on the information obtained during the investigation there is insufficient information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time
Staff are not providing adequate food service
It was alleged that the home did not have food in the home in the past 10 days. To investigate the above allegations LPA Smith interviewed staff and residents from 09:40 am 11:45 am, observed food supply in between interviews at ? am, and requested documentation relevant to the investigation to include food menu, personnel report and resident roster. Interview with five (5) of five (5) staff revealed the home has adequate food supply in which food is replenished weekly on Sunday’s. All staff interviewed revealed that all residents receive all meals which are noted on food menu to include three (3) meals a day and snacks. Staff #2 (S2) reveal menu items maybe be substituted or fast food provided upon resident request. LPA Smith observed menu posted on refrigerator and the food supply in both refrigerator and cabinets contained an adequate supply of perishable and non-perishable food items. Interview with four (4) of four (4) residents revealed they receive all meals and have not missed a meal.
Based on the information obtained during the investigation there is insufficient information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time
Exit interview/conducted copy of report provided.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction