Complaint Investigation Report

During interviews with the residents, six (6) out of seven (7) did not corroborate the allegation. One resident interviewed stated that staff are respectful towards them and everyone else in the facility. Another resident interviewed stated that they have never heard of staff making inappropriate or rude remarks towards anyone else in the facility. During interviews with staff, five (5) out of six (6) interviewed did not corroborate the allegation. One staff interviewed that the Monrovia Police Department conducted their own investigation into the matter and determined that they would be closing the case, and provided LPA with the investigating officer's name and report number. Another staff member stated that they have never witnessed S6 make any inappropriate remarks towards any of the residents of the facility in the past. During record review of S6's file it was revealed that they were suspended pending investigation on 2/13/2025 due to the allegation that she had been treating residents disrespectfully. The executive director of the facility explained that following the facility's investigation into the allegations, they determined that there was no evidence for them and allowed S6 to return to work. S6 however voluntarily resigned today 2/25/2025.

In regards to the allegation that " Staff does not ensure that residents' incontinence needs are being met," it is alleged that staff, particularly S6, and been intentionally refusing to provide incontinence care to the residents including R1. During interviews with the residents, none of them corroborated the allegation. One of the residents explained that they are receiving all of the services that they require at the facility. Another resident interviewed stated that all their needs are met and that staff are always very pleasant when assisting them. During interviews with staff, five (5) out of six (6) did not corroborate the allegation. One of the staff member stated that they have never witnessed S6 or any other staff refuse to provide care to any of the residents. Another staff member interviewed stated that no staff members have ever denied care to any of the residents.