Complaint Investigation Report

Allegation: Facility does not have an Administrator.

During the course of the investigation, the Licensing Program Analyst (LPA) reviewed facility records and emails. On 01/04/2026, former Administrator notified LPA (via email) that “effective immediately, they are no longer serving in the role of Acting Administrator or Program Director for Amend Treatment (Lic# 19760485 and Lic#197610497).” Interview with the Director of Hospitality confirmed that the facility currently has no assigned Administrator, however, the licensee is in a process of hiring a new one. On 01/08/2026, LPA received a phone call from the Chief Executive Officer and was informed that all required documents for the new Administrator will be submitted by 01/14/2026. The facility followed all proper procedures related to reporting requirements. Written notification of the change in Administrator/Program Director was submitted to the licensing agency within the required 10 working days (on 01/14/2026), and all documentation was provided as required under CCR, Title 22, Section 81061(j)." Therefore, based on interviews and record reviews this allegation is deemed Unsubstantiated, at this time.

Allegation: Licensee is not ensuring that resident's needs are being met while in care

Facility staff are not adequately providing resident assistance and supervision while in care. Administrator and staff interviewed stated that staff are providing adequate assistance and supervision. Staff interviewed stated that they check on clients frequently, and they assist all clients according to their care plan. All clients interviewed expressed no concern regarding this allegation and informed LPA that staff are providing them with assistance, as needed, and always meet their needs. During the initial visit LPA also conducted a physical plant observation of the facility, including common areas, resident rooms, and areas where services are provided. LPA observed clients present at the facility and did not observed any immediate health and safety concerns. LPA also observed that staff are responding to clients requests and meet their needs promptly. Therefore, based on interviews and LPA observation this allegation is deemed Unsubstantiated, at this time.

Exit interview conducted and copy of this report signed and delivered.