Complaint Investigation Report

On 04/13/2026 between the hours of 2:40pm - 2:50pm , the department interviewed the Administrator (A1) regarding the allegation. A1 denied the allegation. A1 does not have any knowledge of outside vendors taking photos or videos of residents while on facility premises. A1 mentioned that the facility does not allow any photography unless it is pre-approved and supported by signed releases. A1 reported that outside entities are not permitted to take pictures, and the facility does not allow commercial use of any personal or vendor photography. A1 denied receiving any complaints that a vendor posted resident images or videos online without consent and that no action was taken because the facility had no knowledge of such an event occurring. A1 reported that the facility does request photography consents at move-in; however, even with consents, the facility would never allow commercial use of any photography.

On 4/13/2026 between the hours of 9:36am - 12:09pm, the Department interviewed 7 staff (S1–S7) regarding the allegation. 7 out of 7 staff denied the allegation. The staff reported they had never observed an outside vendor taking photos or videos of residents without consent. No complaints from residents nor their families regarding unauthorized recording have been and staff generally understood that recording residents is not allowed and or requires resident/family consent.

On 04/13/2026 between the hours of 10:45am - 11:47am , the Department interviewed 7 residents (R1–R7) regarding the allegation. 5 out of 7 residents denied the allegation . 2 of 7 resident did not confirm nor deny the allegation . All 7 residents were unaware of any situation involving a vendor recording residents. R1 reported that someone had taken their picture/video and stated they gave permission but did not provide additional details. R4 reported giving permission for a photo/video and stated a witnessing a visitor making another resident uncomfortable but did not want to elaborate. The remaining residents denied being recorded and denied seeing any vendors taking photos or videos. No resident reported being recorded without consent.

On 04/13/2026 between 2:15pm - 2:45pm, the Department conducted a records review and observed the following: On the visitor sign in sheet (dated 01/2026 - 04/03/2026), no record of an outside vendor signing in to the facility.According to Media Release Form the resident must indicate the type of approval for photographs and video of the residents/loved ones to be used on the facility bulletin boards, newsletters, and or Facebook page that are sent out to our family member. Check yes if it okay to publish pictures in the newsletter/bulletin board/Facebook page or check NO if you prefer not for your picture to be published in the in the newsletter/bulletin board/Facebook page. Overall the facility policies indicate that recording residents requires consent and is otherwise prohibited. Furthermore, the department did not observe an LIC 624: Unusual Incident Report nor any photos and video footage on social media such as Youtube with any of the residents from the facility to support the allegation.

Based on information gathered through interviews and record reviews, there is not enough evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore, the allegation is UNSUBSTANTIATED.

Exit interview conducted with Robert Jakini (Administrator) and a copy of this report was provided.