Complaint Investigation Report

Allegation: Licensee does not maintain facility in good repair.

The details of the complaint alleges the main elevator in the facility, the washer and dryer, and the refrigerator is currently not working.

During LPA’s visit on 03/04/2025, LPA measured the following temperatures of the refrigerators and freezer on each floor, on the 8 th floor the temperatures were 38-degrees and -1-degrees, on the 7 th floor the temperatures were 35-degrees and 0-degrees, on the 6 th floor the temperatures were 40-degrees and -3-degrees, on the 5 th floor the temperatures were 34-degrees, and -4-degrees, on the 4 th floor the temperatures were 35-degrees and -1-degree, on the 3rd floor the temperatures were 36-degrees and -2-degrees, and on the 2 nd floor the temperatures were 36-degrees and -1-degree Fahrenheit. LPA observed both elevators operational, a technician from Lift Tech Elevator Services was at the facility to inspect a sound that was reported in the main elevator, and said it is fully functional and operational.

During file review, LPA received and reviewed the RPLB Work Order Management and observed on 02/22/2025, a work order was submitted for the third (3 rd ) floor refrigerator that was not keeping cool and showing a temperature of 60-degrees Fahrenheit. LPA observed the status update of the work order was “Done.” LPA was notified the refrigerator was replaced with another. Additionally, The facility was unable to get the invoices for elevator maintenance and repairs from the main office, but the LPA was able to conduct an interview with the technician from elevator service company.