Complaint Investigation Report

Allegation: Staff do not treat residents with respect

The complaint allegation alleges that staff are cussing at residents.

During record review, LPA received and reviewed staffs signed Statement Acknowledging Requirement to Report Suspected Abuse of Dependent Adults and Elders. Additionally, LPA received and reviewed staff training and in-services regarding care for residents, including talking to residents, resident care plans, caring for residents with dementia, and abuse reporting. LPA reviewed and received a copy of the facility’s Employee Handbook, that states under Resident Relations on page 23, Employees must be always be courteous and respectful to Residents and fellow employees. During the facility tour LPA observed interactions between caregivers and residents.

During interviews with Staff S1-S12, were asked if they have or have heard a staff cussing at residents, twelve (12) out of twelve (12) stated they have not heard staff cussing or speaking inappropriately to residents. Additionally, Staff S1-S12 were asked if residents are treated and spoken to respectfully, twelve (12) out of twelve (12) stated residents are treated and spoken to respectfully. During interviews with Staff S1 and S2, stated they have not heard staff speaking to residents inappropriately, but have observed or heard of staff speaking inappropriately and cussing to each other while working on the floor. S1 and S2 stated they remind the staff this is not their home and there are residents present and to be mindful about what you say and please speak appropriately while at work. Additionally, staff were asked what they would do if they heard staff cussing at a resident, twelve (12) out of twelve (12) stated they would report it.