Complaint Investigation Report

Allegation: Resident's belongings are not being safeguarded in their room while in care.

It is alleged this facility did not safeguard resident #1 (R1’s) personal property while in care. The details of the allegation state that (R1) personal bank card was compromised with several unauthorized fraudulent transactions from P & B Liquor in Long Beach, CA on 04/29/22. According to the complainant, (R1) does not suspect anyone, however, states multiple individuals go in and out of her room and did not have further additional information to provide to the Department on the incident. The Department inspected the facility along with the Administrator Amalia Esquivias staff #1 (S1) and observed at 10:00 am (R1’s) room door was wide open unattended by (R1). An interview with (R1) claims she does not have any valuables and that she has a lockbox with a padlock that she owns. However, she does not use it often and forgets to use it. (R1) admits that she is uncertain if the fraudulent transactions on her bank card were made by anyone from this facility. (R1) admits she takes responsibility for neglecting at times to shut her door completely and she does have the habit of leaving it open. (R1) states she left her room with her purse with valuable items in her purse and did not find anything missing. (R1) admits finds the staff and residents to be trustworthy individuals and does not accuse them of the unauthorized transactions.

(R1) claims she does not handle her finances and that her friend witness #1 (W1) is responsible for her financial and legal affairs. An interview (W1) claims this is all a misunderstanding and that there is no fraud involved with her finances. (W1) clarifies she reviewed the transaction on (R1’s) statements and notice these questionable charges from P&B. (W1) requested to see receipts and review the camera footage from 04/29/22. The surveillance footage at P&B revealed that (R1) had made several purchases of alcohol items. According to (W1), (R1) often will have unusual forgetfulness moments. (W1) states a new debit card was reissued and recommended for (R1) to store her valuables locked in her lockbox. (W1) claims the allegation is untrue and these transactions of (R1) are valid and not fraud. (W1) added the facility has provided (R1) safe and comfortable accommodations. Interviews conducted with (R2-R9) did not have any concerns with their personal property items and states the facility did an excellent job to safeguard their valuable items. (R2-R9) claims they are aware that lockboxes are provided upon request. (R2-R9) all feel, that although, the facility does have a responsibility to safeguard their valuables; it is also the responsibility of residents to ensure they follow the proper security guidelines and shut their doors completely and not make themselves accessible to intruders.