Complaint Investigation Report

A LLEGATION: Staff are interfering with a resident's visitations.

It is alleged that staff are interfering with Resident #1 (R1)'s visitation. Reports indicate that (R1) is unable to leave the facility or that visits are restricted to family members. Further reports indicate that the Power of Attorney imposes visitation restrictions for (R1). Additional reports indicate that on July 12, 2026, a Notice of Revocation of Power of Attorney was offered to the facility, and it was denied by the administrator, further preventing visits with (R1). No further information is available.

On July 15, 2026, between 12:33 PM and 1:30 PM, the Department interviewed staff member identified as Staff #1 (S1). (S1) is unable to support this claim. (S1) noted that Resident #1 (R1), a participant in Welbe Health is being managed by health and social professionals through the health program. (R1) has had a Durable Power of Attorney for Health Care (DPOA-HC) in place since 2021. This document grants authority to make personal care decisions, including visitation, and explicitly restricts (R1) from leaving the facility with certain family members. Under the directives of DPOA-HC, a family member is allowed to visit (R1) within the facility, but they cannot take R1 out of the facility.

(S1) also mentioned that the facility has proof of (R1's) incapacity and a copy of the (DPOA-HC) specifying this authority on file. Furthermore, (S1) noted that on July 12, 2026, the facility was served with a Notice of Revocation of Power of Attorney for (R1), which was notarized on the same day to override the current (DPOA-HC). However, (S1) claimed that they were unable to accept the legal documents because (R1's) medical records indicate that (R1) lacks the clinical or legal capacity to make decisions and is incapacitated due to (R1's) diagnosis with Major Neurocognitive Disorder . (S1) stated that they contacted the Welbe Health Care Team the following day and have an in-person conference set for July 17, 2026, which includes the current (DPOA-HC), Social Worker, Medical Physician, (R1), and the potential (POA) to address and clarify this matter promptly. A follow-up interview with (S1) on July 20, 2026, confirmed the Care Team Conference discussion on the Power of Attorney and visitations and that all parties have reached an agreement.

On July 15, 2026, between 01:50 PM and 04:30 PM, the Department interviewed residents identified as Resident #1 through Resident #10 (R1-R10). Ten (10) out of ten (10) resident members cannot corroborate this claim. (R1-R10) confirmed that staff does not interfere with visits. They unanimously assert that no staff members impose limits or restrictions on their visits.