Complaint Investigation Report

Allegation: Staff are not providing adequate food service to residents.

The details of the complaint alleged that facility staff are not providing adequate food service to clients in care.

During the records review, LPA Iniguez observed copies of the facility menu from November, December-2023, and January-February 2024. On the menus, various meals are offered to clients in care. In addition, the menus are created by the facility’s registered dietitian (RD). (RD) follows the guidelines from USDA DGA 2015. In addition, LPA reviewed (RD)’s registration on file. Also, LPA reviewed (RD)’s Kitchen Sanitation and Safety Reports from November, December 2023, and January 2024; these reports are an evaluation (RD) conducts to oversee the kitchen’s food production, equipment, and dining room. On the other hand, LPA reviewed (S#1)’s State Food Safety-Food Manager Certification completed on 9/29/2023 with an expiration date of 9/29/2028 and California Food Handlers Course Certificate completed on 5/21/2023 with an expiration date of 5/21/2026. Moreover, LPA reviewed (C#1-C#5)’s Admission Agreement, stating that the facility will provide basic general services such as (3) nutritious meals daily and between meals nourishment or snacks.

During the physical tour of the facility's kitchen and food pantry, LPA observed plenty of perishable and non-perishable food available and a 7-day food supply for emergencies. In addition, LPA observed the facility menu display in the common area next to the dining room; the whiteboard displays the menus for the day: breakfast, lunch, and dinner. In addition, LPA observed the facility's kitchen, food pantry, and dining area to be clean and sanitary during the visit.