Complaint Investigation Report
On 10/17/2024 at 10am, LPA interview the Administrator (A1), regarding the above allegation.
A1 stated since she started working at the facility as an administrator, the phone have stopped working twice. A1 stated that the first time that the phone were not working occurred in mid-August and then again last week (10/7 – 10/11). A1 stated community care licensing was not notified and that if residents need to use the phone, she will allow the clients to use her personal phone or the med room phone.
On 10/17/2024 between the hours of 10:15am – 10:45am, LPA interview Staff # 1 – Staff #3 regarding the allegation. 2 out of the 3 staff interviews, confirmed the allegation and 1 of the 3 staff interviewed was unaware of the allegation.
On 10/17/2024 between the hours 10:45am – 11:15am interviewed clients #1 - #7, 4 out of the 7 clients confirmed the allegation and 3 out of 7 clients denied being aware of the allegations.
On 10/17/2024 at 10am, LPA confirmed that the facility is working.
Substantiated: Based on LPAs observations and interviews which were conducted and the records that were reviewed, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, Title 22, Division 6 and Chapter 1 are being cited on the attached LIC 9099D.
Exit interview conducted with Jemimah Mejia (Administrator) and copy of the report and appeal right were provided.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction