Complaint Investigation Report

(Continued from LIC9099) Then sometime on the first week of August it stopped working and a technician visited the facility again on August 5th, 2025 and placed an order for an AC part. According to text communication between the company and the licensee a technician will be out to the facility tomorrow, August 12th, 2025 between 8AM and 12PM to fix the AC. Interview with resident #1 (R1) and resident #2 (R2) stated not verbatim that they did not feel uncomfortable with the temperature in the facility. Interview with R2's visitor stated they believed the AC was not working during their last visit, Thursday, August 7th, 2025, but had also not felt uncomfortable with the temperature in the facility. According to the licensee resident #3 (R3) did complain the facility was too hot and was upset that AC was not working. According to the licensee a portable swamp cooler was purchased for R3's bedroom. LPA Rios observed the portable unit in R3's bedroom and the facility's thermostat was observed inoperable. LPA also observed the ceiling fans on in residents' bedrooms. Resident #4 (R4) was sleeping during today's visit. The temperature outside at 1:34 p.m., based on the Weather.com is 105 degrees Fahrenheit. Based on interviews and observation this allegation is deemed Substantiated.

Deficiency cited (refer to LIC9099-D). Exit interview conducted. Appeal rights provided. Report signed and copy provided.