Complaint Investigation Report

Allegation: Staff are not cleaning client’s room.

It is alleged that staff are not cleaning client’s room. Regarding this allegation it is reported that staff are no longer entering Client #1’s (C1’s) to clean it. Interview with C1 revealed that staff clean C1’s room and the facility all the time. Interview with two (2) clients via telephone revealed that they have no concerns about their rooms being cleaned, and that staff are constantly making sure that their rooms are clean. Interview with one (1) client, also present revealed that staff are always prompting them to clean their room, but that staff do help with keeping it clean. The Administrator denied the allegation stating that cleaning client rooms and maintaining the facility clean is a main duty of all staff on all shifts. Interview with six (6) staff present in the facility, to include one on one staff, corroborated what the Administrator stated. Staff confirmed that a major part of their duties are to make sure client rooms, and the facility are maintained clean, and either assist or do client laundry. LPA toured the facility, and it was noted to be clean and free of clutter or smells. LPA inspected client rooms and noted that the rooms were clean and organized. LPA reviewed the staff duty statement where it is noted that staff is “responsible for helping residents to keep their personal property clean and neat”. LPA also reviewed staff forty (40) hour orientation where “Housekeeping and sanitation principles” is included as part of their training. Therefore, based on interviews, observations and record reviews this allegation is deemed unsubstantiated at this time.

Allegation: Staff did not ensure facility was free from pests.

It is alleged that staff did not ensure facility was free from pests. Regarding this allegation it is reported that the facility has bed bugs. Interview with Administrator revealed that they have not been made aware by either clients or staff that there are bed bugs in the facility, however an exterminator company arrived on 12/8/25 at 10:00 am to inspect the property. This was done as a preventative measure as another facility did have an infestation. The exterminator was not able to locate any bed bugs or any other insects within the facility. Administrator also stated that the clients have not shown signs of being bitten by any insects. Interview with four (4) out of four (4) clients revealed that they have not been bitten by any bugs nor have they seen any insects in their rooms or throughout the facility.