Complaint Investigation Report
taken R1’s statement regarding pain seriously. Administrator stated the Los Angeles Sheriff’s Department Medical Team was called during the month of May, 2021 when R1 stated was experiencing pain and experiencing thoughts of suicide. LPA received the medical discharge papers from the Antelope Valley Hospital which states R1 was seen by an Antelope Valley Hospital doctor on May 25, 2021. Documentation states x-rays show rib area was normal which was the location of R1's pain. Based upon LPA interviewing the three residents, staff has never denied residents access to a doctor and has been helpful in assisting residents with doctor's appointments when needed.
On 10/27/2021 at 2:30 pm, LPA Spaeth conducted a phone interview with R1 but R1 could not remember requesting staff call 911 or call the doctor regarding pain in R1’s side and experiencing suicidal thoughts on May 24, 2021. R1 also stated does not remember this at all. Also, LPA asked if R1 called complainant stating facility staff would not assist R1 with medical needs. R1 stated could not remember and thought this did not happen. LPA Spaeth confirmed that R1 had moved out of the facility as of June 8, 2021.
On November 18, 2021, LPA spoke to Caregiver, Jessica Cruz-Semick at 3:45 pm. Caregiver stated R1 was experiencing pain in side and was experiencing suicidal thoughts. Caregiver stated S1 was transported to the Antelope Valley Hospital. LPA received a copy of the hospital medical records for R1 which confirms R1 was escorted to the hospital. Caregiver stated staff member from McKinnley Mental Health came on May 26, 2021 and Caregiver explained to staff member that R1 had been transported to Antelope Valley Hospital on May 25, 2021.
LPA Spaeth had previously left messages for the complainant on October 25, 2021, November 9, 2021, November 21, 2021 and December 23, 2021 to confirm complainant’s visit to the facility. However, LPA has not received returned telephone calls from the Complainant.
Based upon LPA’s interviews with facility staff members, interview of the residents, and LPA’s attempt to reach complainant, this complaint is unsubstantiated at this time.
Exit interview conducted, appeal rights discussed, and a copy of the signed report given to caregiver.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction