Complaint Investigation Report

On both days, according to three (3) out of the four (4) residents interviewed they report staff have not yelled or screamed at them; nor have they witnessed staff yell or scream at other residents. The same residents reported no issues or concerns with the staff or the facility. No witnesses identified to the allegation. Nor was there a place, date and time given. Interviews with staff and residents could not confirm that R1 was yelled at by staff. Based on interviews and record review, although the allegation may have happened or is valid, there is insufficient evidence to prove the alleged violation did or did not occur. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

Allegation #2: Staff do not allow resident to enter the facility.

In regards to the allegation is was reported that R1 was not allowed to enter the facility.

To investigate the allegation LPA conducted interviews on 09/05/2023 and today with the staff, including the administrator, staff from Day Program and residents present at the facility. Interview with administrator and R1's Day Program case manager Juan Chavez state, on 08/29/2023 R1 was picked up by Day Program staff. R1 then reported to Day Program staff they were not feeling well. Day Program staff and case manager attempted to contact facility. Day program staff then drove R1 back to the facility but R1 could not gain access. Failure to reach administrator resulted in R1 taken to Day Program. Interview with administrator and case manger corroborate R1 would not have been denied access to the facility had Day Program been able to reach administrator to make notification. According to administrator contact number for facility had changed and Day Program did not have the updated phone number. According to staff and resident interviews R1 and other residents attending the same day program returned to the facility when Day Program was over with no incident. Based on interviews and record review this allegation is deemed Unsubstantiated at this time.

No deficiencies issued at this time. Report signed and delivered. Exit interview conducted.