Complaint Investigation Report

Facility staff failed to respond to residents' emergency call button in a timely manner

It is alleged that facility staff to not respond in a timely manner to resident's call button. LPA interviewed residents and staff from approximately 11:15-1:30pm regarding this allegation. Information obtained from resident and staff interviews reveal that facility staff respond in an adequate amount of time once the call button is pushed. Based on the information obtained through interviews this allegation is deemed Unsubstantiated at this time.

Staff have not received adequate training.

It is alleged that staff do not receive adequate training. LPA conducted interviews with facility staff regarding this allegation. LPA also reviewed four random staff records from 10:45am-11:15am. A review of staff records show that facility staff have received appropriate training upon being hired and receive monthly training. Based on the information obtained through interviews and record review this allegation is deemed Unsubstantiated at this time.

Facility staff mismanages resident's medication

It is alleged that facility staff have lost resident's medications and mismanaged medications. LPA conducted interviews with residents and staff from 11:15-1:30pm. LPA interviewed staff who are responsible for handling medications for residents. All residents interviewed stated there was no issue with medications and the way they are being assisted with their medications. No one stated they missed medications or were given the wrong medications. Based on the information obtained this allegation is deemed Unsubstantiated at this time.