Complaint Investigation Report

LPA also obtained copies of the facility's resident roster, personnel report, unusual incident reports regarding R1 and staff notes.

Allegation: Staff speak inappropriately to residents in care. It was alleged that Staff #1 (S1) made an inappropriate comment to R2 and yelled at R1. LPA's interview with four (04) residents revealed three (03) out of the four (04) residents have not witnessed staff speaking inappropriately to residents and have not been spoken to inappropriately by staff. The three (03) residents also denied witnessing S1 yell at residents and denied being yelled at by S1. One (01) out of the four (04) residents confirmed they have been yelled at by S1 and have witnessed S1 make an inappropriate comment to R2. Interview with three (03) staff deny witnessing any staff speaking inappropriately or yelling at any residents. According to the Lead Caregiver S1 assisted R2 with meals in R2's bedroom. LPA Rios was unable to corroborate the allegation. Based on interviews there is insufficient pertinent information to support the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

Allegation: Staff do not ensure residents receive personal privacy. It was alleged that staff would walk into bedrooms without knocking. LPA's interview with four (04) residents revealed three (03) out of the four (04) residents have no issues or concerns regarding privacy. Three (03) residents state staff knock before they open the door and they have no preference regarding the door. One (01) resident stating they prefer to keep their door open. Interview with three (03) staff corroborate that they knock before entering a room except for R2's and resident #3's (R3's) room as they both do not respond to knocking at their door. According to staff interviews they also denied witnessing other staff walk into bedrooms without knocking LPA's interview with R1 revealed they believed S1 would linger at their door or pass by every time they were on a phone call to eavesdrop on their conversation. According to the Lead Caregiver S1 assisted R2 in their bedroom which forces them to pass by R1's bedroom. LPA Rios was unable to corroborate the allegation. Based on interviews there is insufficient pertinent information to support the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.