Complaint Investigation Report

Allegation: Staff did not ensure the facility was free from cockroaches.

The details of this allegation state this facility is roach-infested. The complainant states she has not observed pest activity at this facility nor did she have additional details. The complainant states the information is hearsay and wanted an investigation conducted for the health and safety of clients. During the inspection visit on 12/03/21, the Department did not observe and pest activity. The Department conducted an inspection of the entire facility and did not observe ants, flies, cockroaches, or bed bugs. The Department found the facility to be safe and sanitary. An interview with staff #1-4 (S1-S4) claims this allegation is false. The facility has a contract with a reputable pest control company and has provided receipts to indicate that routine maintenance services are being performed. Interviews with clients #1-#3 (C1-C3) all verified that have not encountered any pest activity at this facility and felt this is a safe and sanitary facility.

Allegation: The facility is in disrepair.

The complainant states she has not observed the facility to be in disrepair and she did not have additional details. The complainant states the information is hearsay and wanted an investigation conducted for the health and safety of clients. The Department conducted a plant inspection of the entire facility and did not find evidence to support the allegation mentioned. The Department tested appliances, fixtures, and plumbing all to be in working condition. The Department observed the interior/exteriors walls and foundation to be in a suitable condition. An interview with staff #1 (S1) claim this allegation is manufactured. (S1) claims he has other licensed facilities and they are all maintained well and in order. (S1) claims he claims he ensure that repairs are done in a timely. Interview with clients #1-#3 (C1-C3) all verified that this facility is never been in disrepair and is very content with their living conditions.

Allegation; Facility is not adequately heated.

The details state the facility is inadequately heated. The complainant reports she has not observed the heating system not to be working properly working. The Department ran a test of the AC/Heating system and it was revealed to be in a working condition. The system was distributed warm temperature throughout the entire facility. An interview with staff #1 (S1) claims they have not had any problems with the AC/Heating system and that the system is only a couple of years old. An interview with clients #1-#4(C1-C3) reports they have never had challenges with the temperature at this facility and claim the temperature has always been comfortable.