Complaint Investigation Report

--- Staff do not provide residents with adequate clothing

It was alleged that residents do not have enough clothing to change clothes. To investigate the allegation, LPA conducted a physical plant tour at around 12:00p.m. From around 1:00p.m. – 3:00p.m., LPA interviewed four staff and five residents. During the physical plant tour, LPA selected five rooms at random and observed all residents had several clean clothes and facility keeps bins full of new clothing. During interviews, all staff stated all residents have lots of clothes and there are new clothes available should they require. All residents confirmed no shortage of clean clothes or change of clothes.

Based on observations and interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

--- Staff do not assist residents with grooming

It was alleged that residents' toe nails are overgrown because they do not get nail care. To investigate the allegation, LPA conducted a physical plant tour at around 12:00p.m. From around 1:00p.m. – 3:00p.m., LPA interviewed four staff and five residents. During the physical plant tour, LPA observed all residents were clean and four out of five were well groomed. The one resident whose nails were long stated it was a choice and feels facility would do it right away if they wanted it. During interviews, all staff stated all residents are groomed and kept clean but that they cannot force residents to stay clean and groomed. All residents confirmed facility offers grooming services and feel they have access to services anytime.

Based on observations and interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

--- Staff do not ensure that residents' dietary needs are met

It was alleged that staff do not serve residents vegetables and that the residents are repeatedly served the same meals. To investigate the allegation, LPA requested documents and conducted a physical plant tour at around 12:00p.m. From around 1:00p.m. – 3:00p.m., LPA interviewed four staff and five residents. A review of the facility weekly menu shows that facility serves a variety of well-balanced meals with vegetables.