Complaint Investigation Report

197608401-3-2-2022-28-AS-WSHO-CDAMZK-20220408100314

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1000 CORPORATE CNTR DR. ST 500

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/22/2022 and conducted by Evaluator Glenn Trueman

COMPLAINT CONTROL NUMBER: 28-AS-20220222160553

Facility is not keeping copies of the last 30 days of menus

Licensing Program Analyst (LPA) Trueman conducted a complaint visit to investigate the allegation listed above. LPA met with Administrator, Peter Babaian and explained the reason for the visit.

The kitchen was toured at 12:45 PM along with Assistant Administrator Alice Mazarian and the menu for 2/27 to 3/5 was posted and a sufficient supply of perishables and non-perishables were observed.

Reception desk was toured and included a binder containing menus.

From 12:30 PM to 1:15 PM Staff S1- S4 were interviewed.

From 1:10 PM to 1:30 PM Resident R 1 was interviewed telephonically.

In regards to the allegation Facility is not keeping copies of the last 30 days of menus,during tour LPA observed a binder containing menus from 1/30 to 3/5.

Staff interviewed stated binder is always kept with 6 weeks of past menus available for review and menu for current week is posted by dining room.

Resident 1 stated that he wants to review past 30 days of menus and if there are 6 weeks in binder that is good moving forward. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.