Complaint Investigation Report

197608401-6-27-2024-31-AS-TAGD-D6NQPM-20240628122059

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

WOODLAND HILLS S.ASC , 21731 VENTURA BLVD., STE. 250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

06/26/2024 and conducted by Evaluator Tuesday Cabiness

COMPLAINT CONTROL NUMBER: 31-AS-20240626084154

Staff did not maintain the hot water temperature

Licensing Program Analyst (LPA) Tuesday Cabiness conducted an initial complaint visit to address the allegation mentioned above. LPA met with Licensing Vocational Nurse (LVN) Amy Smbatuni who was informed the reason of the visit. Administrator Peter Babaian arrived later and was made aware of the visit. The following information was obtained:

It was alleged staff did not maintain the hot water temperature. During the visit, from 930am to 130pm, LPA conducted a physical plant inspection, and interviews. LPA measured the hot water in several rooms, including the outside sink, located on the patio. The temperatures ranged from 102.0 to 125.6 degrees Fahrenheit. According to Title 22 regulations, hot water must be between 105.0 and 120.00 degrees. During the visit, the water was adjusted, and LPA retested the temperature, and it was measured at 120.0 degrees. This could be a potential health and safety risk to residents in care in care. Therefore, based on the physical plant inspection, the allegation is Substantiated, and the plan of correction was cleared during the visit. No further action needs to be taken, water in compliance. Exit interview and copy of report provided.