Complaint Investigation Report

During the interviews, the team was able to visit four (4) random resident rooms and inspected/tested four bathroom sinks/faucets for the leaks. The team did not observe any faucets leaking. Interviews with five (5) out of six (6) residents revealed that they had no issues with the shower and or faucet leaks. However, in two (2) out of four (4) rooms, the team observed that the outlet wall plates were broken/missing. Administrator informed the team that the electrician was already contacted and the work will be completed today. Based on the inspection and observation, this allegation is Substantiated.

Exit interview conducted. Appeal rights explained and copy of this report signed and delivered.