Complaint Investigation Report

Allegation: Staff allows residents to access hazardous area on facility premises.

It was alleged that the Administrator told Resident #2 (R2) that it was "OK" to help staff in the burnt cottage that occurred in November of 2022. To investigate this allegation, during a physical plant tour at 10:30am, LPAs observed that the burnt cottage has a fence around it and on the main entrance a cable rope (4-digit), was also observed. Administrator Assistant informed LPAs that only staff members have a code to access the burnt cottages. In addition, interview with the Administrator revealed that R2 used to reside in one of the units on a burnt side of the cottages and was temporarily moved to the other side until the repair is complete. Due to some of the residents belongings still continue being stored on a partially damaged cottage area the residents ask the staff to gain access to remove necessary items. Interviews with the Administrator, Administrator Assistant, two (2) caregivers confirmed that previous cottage tenants gain access to their belongings only under the facility staff supervision. Moreover, four (4) out of five (5) residents denied ever seeing the entrance to the burnt cottage being accessible to residents in care.

Based on information obtained through interviews and observation this allegation is deemed Unsubstantiated.

Exit interview conducted and copy of this report signed and delivered.