Complaint Investigation Report

Allegation: Staff member yells at residents. (4) ouf of (6) interviewed staff indicated they have either witnessed or have received reports in regards to S-4 yelling at residents. Facility Administrator indicated S-4 was given a written warning in regards to S-4's behavior (verbal abuse) and tardiness on April 27, 2022. (2) out of (6) interviewed staff indicated S-6 does not yell and is "just loud". (4) out of (5) interviewed residents indicated S-4 yells at residents. Staff and resident interviews corroborates this allegation.

Based on record review and interviews conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. Deficiencies are being cited according to California Code of Regulations, Title 22 and Health and Safety Code.

Exit interview conducted, a copy of Appeal Rights and a copy of this report was provided to Peter Babaian.