Complaint Investigation Report

Administrator also confirmed the remodeling finished last Wednesday 6/15/22 and has ordered replacement posters. Administrator affirmed required postings will be completed next Friday 7/1/22. 7/7 residents stated that they have seen the Ombudsman poster a year ago or they have never seen the poster. 3/3 Staff interviews confirmed the Ombudsman poster was taken down due to remodeling. 1/3 staff stated postings was removed about a year ago while 2/3 staff stated they are unsure of the date the postings was removed.

Based on LPA observation and interviews, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. California Code of Regulation, Title 22 are being cited on the attached LIC9099D.

Exit Interview Conducted with administrator/ Appeal Rights Provided / A Copy of the Report Issued