Facility Evaluation Report

Touching Hearts Boarding Care, Glendale11/21/2023Licence 198603515

Capacity6
Census5
Date signed12/04/2023 04:43:53 PM
The inspector’s account

Licensing Program Analysts (LPAs) Rosaura Valenzuela and Antonia Avizar conducted an unannounced Case Management visit in conjunction with complaint control number 31-AS-2023110113303. The purpose of this Case Management visit is to issue citations for deficiencies observed during the course of the complaint investigation that is not directly related to the complaint. LPAs met with Margarita Mkrtchyan, Administrator.

During the investigation, LPA Valenzuela observed the following:

1) There is an employee present that is not fingerprint cleared.

3) Administrator did not notify that a resident had entered into hospice care.

4) No copy of the written certification statement from resident's terminal illness doctor from hospice.

Pursuant to the California Code of Regulations, Title 22, the following deficiencies were observed and cited during this visit.

Exit interview conducted, a copy of the report and citations were issued.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction