Complaint Investigation Report

Allegation: Resident's hygiene needs are not being met. Administrator and two staff (S1 -S2) stated that all of resident’s hygiene needs are being met and that resident can communicate when he wants his hygiene needs taken care of. Administrator stated resident is under Hospice care and they provide bathing services 2 times per week.

Facility does not ensure resident is receiving therapy sessions: Administrator stated that there is no doctor order for any kind of therapy, and they do not provide that service.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the above alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview was conducted with Administrator and care provider Melania Iailoian and Administrator gave Care provider authorization to sign report.