Complaint Investigation Report

RP alleges that it is unknown the last time C1 bathed and that staff do not assist C1 with bathing. LPA Cifuentes spoke with Administrator Linda Whitford regarding allegation. Mrs. Whitford stated all residents are bathed daily, sometimes at least three times a day. Most residents need assistance with ADL’s, but one needs less assistance since they are independent. LPA reviewed ISP for C1.Per ISP, C1 is able to self-care but prefers to have assistance with many tasks they are able to do with complete independence. When encouraged to bathe, toilet, and dress on own by staff, C1 exhibits aggressive behavior. LPA spoke with staff S1-S5 regarding allegation. 5 out of 5 staff interviewed stated clients are assisted with bathing. A few added that for more independent clients, they set-up bathing items and stand by in case there is a need for more assistance. Additionally, one of the staff stated that C1 had been bathed the day before and would be bathed today. LPA Cifuentes attempted to interview C2-C4, but due to client’s diagnosis’, interviews could not be completed. Of the clients who could be interviewed, 1 out of 1 stated staff stood nearby when they showered but offered verbal prompting in completing task .Based on information gathered, the Department did not find sufficient evidence to support the allegation mentioned above.

The Department’s investigation consisted of an inspection of the facility, observation, analysis of records, and interviews conducted and found no evidence to support the allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations, did or did not occur, therefore the allegations are Unsubstantiated .

An exit interview was conducted and a copy of the LIC 9099 was provided to administrator Anne Gray.