Complaint Investigation Report

Mountain View Care, El Monte12/14/2023Licence 198600002

Census77
Date signed02/07/2024 03:23:39 PM
Name of licensing program analystGlenn Trueman
Name of licensing program managerWei Siew Ho
The inspector’s account

6 of 7 client's interviewed stated that they have never observed C 5 harass C 1 and have not seen any wrong doing.

Said there has been nothing inappropriate between the 2. Have seen them talking and it is respectable.

Also stated that C 5 is friendly and will get snacks down the street for them.

C 5 stated there was no wrong doing with C 1. Said he asks how she is doing and jokes around, but she said he was a nag so he backed off.

Spoke with Administrator who stated that there has not been any discrimination. Said that they took action right away when C 1 came to her complaining about C5. C 1 said C 5 was bothering her so right away told C 5 not to bother her.

Also stated that C 1 has had other incidents with 2 other client's saying in one incident the 1 client spoke to her too loud and in the other incident the client said hi and C 1 screamed at the top of her voice to not say hi.

Staff S 1 and S 2 stated that staff have not discriminated

Stated that C 5 is nice and have not seen him harassing C 1. Said there has been no wrong doing.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction