Complaint Investigation Report

In regards to the allegation, Facility staff did not prevent physical altercation between residents, based on interviews conducted and information gathered it was revealed that on 07/07/2024 facility Staff S4 submitted an SOC341 which stated that an incident occurred on 07/07/2024 at 10:30 AM in which Client C1 was sitting on the couch waiting for a sandwich being made by Staff S2 who is 1 on 1 staff for Client C1 and was in the kitchen.

Stated that Client C1 stood up and pulled Client C2 by the hair pulling a chunk of hair out from her scalp.

Interviews with the Administrator and Staff S4 confirmed that Client C1 was on the couch and Staff S2 was making her a sandwich and was in the kitchen.

Regional Center also confirmed that the information they have obtained is that the 1 on 1 for C1 was in the kitchen and Client C1 was on the couch in the living room.

Interview with Client C1 who stated she pulled Client C2's hair and Staff S2 was in the kitchen and ran over

Client Notes were written by Staff S4 on 07/07/2024 and stated that Staff S2 stated that Client C1 stood up and pulled Client C2 by the hair pulling a chunk of hair out from her scalp and the 1 on 1 Staff S2 was in the kitchen making a sandwich.

Review of IPP listed under Physical Aggression it states that Client C1 will decrease the frequency of physical aggression from 15.42 occurrences per month to 7 occurrences.

Based on LPA's observations and interviews which were conducted and record review, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22) cited on the attached 9099 D.