Complaint Investigation Report

The investigation revealed the following:

In regards to the allegation: "Staff are not properly supervising a resident." It is alleged that a resident keeps throwing an orange or a tangerine type of fruit over the neighbor's backyard and and that the fruit is falling into the pool and hot tub which is staining their cement and affecting their pool's filter system. Interviewed staff stated that their neighbors had approached them about the incident 2x, first time it happened was sometime in July/August 2023 and the recent one was last week. S1 stated that he spoke with C1 and reminded him not to throw things to the neighbor's property to keep a good relationship with them. Some staff interviewed indicated that they are aware of the allegation and already spoke to the neighbors to explain and apologize. C1 admitted throwing the fruits in the neighbor's backyard and stated that he was spoken to by staff to stop doing it. LPAs observed that the fruit tree bears a lot of fruits and the branches are hanging over the facility's fence. LPAs also observed fruit marks on the neighbor's backyard cement.

Based on LPAs observations and interviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED . Deficiency cited on the attached LIC 9099D.

An exit interview was conducted, and a copy of this report was provided to Magdy Tawfik, Administrator along with the Appeals Rights.