Complaint Investigation Report

Regarding allegation: Staff are not following doctor's orders. Per allegation details, Staff is not putting on a helmet for Client #2 upon getting up from the wheelchair. LPA obtained a copy of the doctor's order which does not specify a helmet is require to be put on Client #2 when getting up from the wheelchair. Interviews with 3 of 3 Staff indicate a helmet is provided to Client #2 during day program and other activities for safety measures but Client #2 may refuse it. Interview with 1 of 1 Client also indicate Staff is providing a helmet for Client #2.

Regarding allegation: Staff are not meeting residents incontinence needs. Interviews with 3 of 3 Staff indicate Clients with incontinence needs are check every hour and assisted with diaper changes. Interview with 1 of 1 Client also indicate Staff checks on Clients every hour and provide diaper changes if needed.

Regarding allegation: Staff do not keep resident's room sanitary. It was alleged that Staff places a urinal/container in Client #1's bedroom and does not clean the urinal/container out for an extended period of time. LPA toured the facility and did not observe a urinal/container in Client #1's bedroom. Interview with Client #1 indicated that a urinal/container was never placed in the bedroom. Interviews with 3 of 3 Staff also indicate a urinal/container was never placed in Client #1's bedroom or any other bedrooms.

Regarding allegation: Staff do not prevent secondhand smoke from entering into the facility. Interviews with 3 of 3 Staff indicate neither Staff or Clients smoke. Interview 1 of 1 Client also indicate that Staff and Clients do not smoke.

Regarding allegation: Staff are not providing resident with sanitary food. LPA toured the kitchen and food storage area and observe foods to be sanitary and of good quality. Interviews with 3 of 3 Staff indicate food is sanitary. Interview with 1 of 1 Client indicate food is sanitary.

Regarding allegation: Staff are not providing residents with individual utensils. LPA toured the kitchen and observe utensils to be clean and in good repair. Interviews with 3 of 3 Staff indicate Clients have their own utensils and is not shared. Interview with 1 of 1 Client also indicate they are being provided with their own utensils and it is not shared with other Clients.

Based on LPA's observations, record review and interviews, the investigation revealed: Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

Exit interview conducted with Celia Paglinawan (Caregiver) and a copy of this report provided.