Complaint Investigation Report

Regarding allegation, Staff inappropriately used an electric taser on residents. It is alleged that a staff member used an electric taser on blind residents to put them to sleep because they were disorderly. Staff members interviewed denied the allegation and stated that they have not seen, heard or witnessed any staff member using an electric taser to any of the clients. Staff members also indicated that they did not know any staff owning an electric taser. All staff members interviewed indicated that they never use any device or restrain to any client inappropriately. S1 stated that this allegation was similar to the investigation conducted by SCLARC around Sep 2022-Oct 2022 and was found to be inconclusive. Community Care Licensing Division (CCLD)also investigated a similar allegation back in Sep 2022-Oct 2022 and unsubstantiated the allegation. Additionally, S1 stated that he was made aware of this incident last year by a former staff who did not get along with S2, hence the former staff reported this incident to the Management to take revenge. S1 indicated that both staff were terminated after the Management had a meeting with them due to the alleged incidents and for not reporting timely as this was reported to him (6) months after it happened and also because they have zero tolerance to any type of abuse. Interview with W1 indicated that SCLARC investigated the alleged incidents but did not have sufficient evidence and found the allegation to be inconclusive. C1 stated that none of the staff have inappropriately restrained him or any other clients in the facility. C1 denied seeing or knowing any staff using an electric taser to put them to sleep. LPA did not observe anything of concern when the tour of the facility was conducted. Based on LPA's observations, and statements gathered from interviews conducted with staff and C1, there was not enough supportive evidence to concur with the reported allegation.

Regarding allegation, Staff are not trained to dispense medication to residents . It is alleged that staff are not trained to dispense medication to residents. Interviews with staff members revealed that they all had medication training as part of completing their DSP I or DSP II certification. In addition to that, the facility Administrator or the House Manager conduct medication training to new staff members as part of their new-hire orientation. Interview with W1 revealed that SCLARC encourage the providers and staff to have ongoing monthly training but do not require DSPs to receive medication training annually or semi annually. Interview with C1 revealed that the staff gives him his medication on schedule and only those prescribed by his physician. LPA reviewed the staff files and observed S1-S7 have valid DSP certificates and have taken medication training during their new hire orientation. LPA also reviewed the MARs for all (4) clients for Mar 2023-Apr 2023 and did not observe any discrepancies. Based on statements and interviews conducted with C1 and staff as well as reviewed files and documentation, there was not enough supportive evidence to corroborate the allegation.