Complaint Investigation Report

C-1 never indicated anybody pulled his/her hair or shook the head. The house manager stated the police officer came out last week and conducted a welfare check of the client. They did not suspect any physical abuse as alleged. After the visit, Staff asked C-1 if someone pulled the hair. C-1 responded yes but could not specify the person. Staff stated C-1 typically says yes or no and would sometimes change the response when asked again.

LPA interviewed 4 clients. C-1 did not appear to comprehend the questions asked and only provided one word response or repeated the last words LPA said. The other 3 clients like living at the facility and indicated staff treat them well. They have not seen any staff or clients hurting another client.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

An exit interview was conducted. A copy of this report along with the appeal rights were provided to the house manager.