Complaint Investigation Report

The investigation revealed the following:Regarding Allegations : Staff do not ensure that client's receive assistance with arranging transportation to medical appointments. – It is alleged staff did not arrange transportation for C1’s medical appointment. During record review, LPA’s observe a medical appointment reminder for C1. LPA’s observed a Lyft receipt documenting staff arranging and paying for C1’s transportation to medical appointment. Three (3) out of the three (3) staff interviewed denied this allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED .

Facility menu is not available- It is alleged the facility menu is not available. Three (3) out of the three (3) staff interviewed denied this allegation. Five (5) out of five (5) clients interviewed deny this allegation. During record review LPA’s were provided a copy of facility menu for the month of November 2024. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED .

Food served is not of good quality- It is alleged food being provided is not of good quality. During inspection of kitchen, LPA’s observed refrigerators to be operable. Food is prepared off the facility premises. LPA’s observed various salads, juices, fruits, breakfast sausages, breakfast burritos, frozen fries, eggs, butter, apple sauce and sandwiches. LPA’s did not observe mold, or spoilage of food. Three (3) out of the three (3) staff interviewed deny this allegation. Five (5) out of the five (5) clients interviewed denied this allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED .

Staff do not ensure that clients have hot water- It is alleged clients in the upstairs bathrooms do not have access to hot water. During inspection of the 2 nd floor bathrooms, LPA’s measured water temperatures between 105 degrees F – 120 degrees F. Three (3) out of the three (3) staff interviewed deny this allegation. Five (5) out of five (5) clients interviewed denied this allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED .

Staff are not providing client's with community outings- It is alleged staff are not providing client’s with community outings. During inspection, four (4) out of the five (5) clients were having an outing at a local park. LPA’s observed a facility weekly schedule that indicates various activities scheduled for the week. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED .

No violations were observed for this investigation. Exit interview was conducted. A copy of this report was provided.