Complaint Investigation Report

Allegation: Licensee did not maintain staffing ratios as required.

It is alleged that the facility is short staffed and do not maintain the required ratio. LPA interviewed 3 staff and 2 out of 3 staff denied the above allegation and stated that during their shift there is always at least 2 caregivers. Interview with S1 revealed that on 8/18/25 a staff assisted one of the clients on an outing leaving 3 clients behind with 1 caregiver, the required ratio for facility through Regional Center is 1:2 or 1:1, regional center had an unannounced visit during this day and also addressed this concern. LPA reviewed the facility consultation/corrective action written report dated 8/29/25 through South Central Los Angeles Regional Center where the information provided during interview with S1 was documented. This allegation is substantiated and details will be documented on the LIC 9099-D page.

Based on LPAs observations and interviews which were conducted and record review, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 6 and Chapter 6 are being cited on the attached LIC 9099D. Exit interview held, and a copy of this report and appeal rights were provided.