Complaint Investigation Report

Per facility record reviews, an authorization/ power of attorney was provided to licensee along with the record request dated 05/18/23. Licensee had not provided the requested documents to authorized representative as of today, 06/01/23. Therefore, facility failed to provide resident’s records to the authorized representative within two (2) business day.

Based on LPA's observations, record reviews and interviews conducted, the preponderance of evidence standard has been met, therefore the above allegations are found SUBSTANTIATED.

Deficiencies are being cited according to California Code of Regulations, Title 22, Division 6, Chapter 8 on LIC 9099D.

An exit interview was conducted with staff#1. A hard copy of this report and appeal right were provided.