Complaint Investigation Report

The investigation revealed the following: Regarding allegation " Staff hit a client resulting in injury," it was reported that on 03/17/26 staff hit C1 resulting in an injury on their leg. LPA interviewed six (6) clients. Five (5) out of six (6) clients denied the allegation stating no staff had hit any client nor had they heard any client say staff hit them. LPA attempted to interview C1, C1 refused to answer LPA's questions. Five (5) out of five (5) staff interviewed all denied the allegation. Four (4) out of five (5) staff deny putting their hands on C1. Staff stated that no staff had hit any client in the facility nor had they heard of any staff hitting a client on the day of the incident. LPA viewed video camera footage for 03/17/26, footage corroborates staff statements of not putting hands on C1. LPA observed from camera footage that C1 ran into the hallway from outside, running into S3. C1 set themselves on the floor and crawled away from staff, crawling under a break room table. S1, S3, and S5 attempted to de-escalate C1. From camera footage, LPA did not observe staff hit C1.

Based on interviews, although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated.

An exit interview was conducted, and a copy of this report was provided to Nubia Hall Case Manager.